LAVERA TERMS & SERVICES

Last Updated: August 2026

Welcome to LAVERA. By accessing or purchasing from our website, you agree to the following Terms & Services. Please read them carefully before placing an order.

1. General Terms

LAVERA provides jewelry and related products through our online store. By using our website or placing an order, you confirm that you have read and agreed to these terms.

We reserve the right to update, modify, or change these terms at any time without prior notice.

2. Product Information

We make every effort to display our jewelry products, images, descriptions, sizes, and colors as accurately as possible.

However, slight differences in color, appearance, or finish may occur due to lighting, photography, or individual screen settings.

3. Orders & Confirmation

After placing an order, our team may contact you to confirm your order and delivery details.

An order is considered confirmed only after successful confirmation by our team.

LAVERA reserves the right to cancel or refuse an order in cases such as incorrect information, suspected fraudulent activity, unavailable stock, or other unforeseen circumstances.

4. Payment

We offer Cash on Delivery (COD) on eligible orders.

For COD orders, customers should inspect the parcel for visible damage before making payment to the delivery rider.

Prepaid orders must be paid in full before the order is processed and dispatched.

5. Delivery

LAVERA aims to process and deliver orders as quickly as possible.

Delivery times may vary depending on the customer's location, courier service, weather conditions, holidays, or other circumstances beyond our control.

Customers are responsible for providing a complete and accurate delivery address and contact number.

Once an order has been dispatched, delivery updates will be provided upon customer request.

6. Damaged Products

If you receive a damaged or broken product, you must contact the LAVERA complaints team within 6 hours of receiving your parcel.

Please provide your order number along with clear photos or videos showing the parcel and product condition.

Claims reported after 6 hours may not be accepted.

Damage caused by the customer, including breaking, mishandling, improper use, alteration, or modification, is not covered.

7. Exchange Policy

Eligible products may be exchanged within 7 days of delivery, subject to our exchange conditions.

Products must be unused and in their original condition and packaging. Items damaged, broken, altered, or improperly handled by the customer are not eligible for exchange.

8. Jewelry Care

Jewelry should be handled and stored carefully. Avoid unnecessary contact with water, perfumes, chemicals, lotions, and other substances that may affect the finish or polish.

LAVERA is not responsible for damage resulting from improper use or care of the product.

9. Pricing & Availability

Product prices and availability may change at any time without prior notice.

In the event of an incorrect price, stock issue, or technical error, LAVERA reserves the right to cancel or modify the affected order and will communicate with the customer where applicable.

10. Customer Responsibility

Customers are responsible for providing accurate information when placing an order, including:

• Full name

• Correct delivery address

• Active phone number

• Correct product and quantity

LAVERA is not responsible for delivery problems caused by incorrect or incomplete customer information.

11. Website Use

Customers agree not to misuse the LAVERA website, attempt unauthorized access, interfere with website operations, or use our content for fraudulent or unlawful purposes.

All website content, including the LAVERA name, branding, images, product descriptions, and other materials, may not be copied or used without permission.

12. Policy Changes

LAVERA may update these Terms & Services from time to time. Any changes will be posted on this page.

By continuing to use our website or placing an order after changes are published, you agree to the updated terms.

13. Contact Us

For order updates and order details:

📱 WhatsApp / Call: 0323 7188515

For complaints and product issues:

📱 WhatsApp / Call: 0339 0300124

📧 Email: laverashoppk@gmail.com

📸 Instagram: @laverashop.pk

Thank you for choosing LAVERA — elegant jewelry, carefully packed and delivered with care.